| Services By Industry - Human Capital Management - Training Modules |
| Cultural Competency Training - Polishing Your Professional Presence |
The Business Etiquette program focuses on three major areas: |
- Interpersonal Skills - polishing your professional presence
- The Business Finesse – conducting yourself in the business arena
- Dining Etiquette – developing confidence in entertaining business clients
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 Interpersonal Business Skills
This section addresses interpersonal communication - how one projects oneself verbally and nonverbally and the impact of body language. In the public arena, one needs to present with confidence in order to gain recognition and respect. Building awareness of one’s own habits can give one the advantage in interpersonal situations.
Interpersonal Communications
The Difference between Manners and Etiquette
Introduction Quiz about Business Etiquette
Developing your best Personal Image
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- Visual – how you appear at work
- Vocal – clarity and tone
- Verbal – what to say and how
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| Being aware of how you would like to be perceived. |
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| The Rules of Body Language |
| The 5 Rules of 12 |
- Body language: discussing open and closed gestures
- Examining you accessibility style
- How to conduct yourself during a business meeting, interview
- Professional dress – do’s and don’ts
- Video Quiz on body language messages
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Business Finesse
Being able to facilitate meetings and handle social situations with confidence is a business asset. Knowing the rules of etiquette sets you free from doubt and allows you to approach all social situations with grace and a sense of control.
Often it’s the little things that count, like introducing someone the right way, making charming conversation, and sending a thank you note. |
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| Managing Business Meetings |
- Differentiating the types of meetings/clarifying the purpose
- Setting up the meeting, the check list
- Tips for running meetings efficiently
- Dealing with interruptions, obstacles and objections during meetings.
- Correct correspondence / Netiquette
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The Seamless Introduction
Making the introduction - ways to handle business introductions confidently.
Practicing interesting introductions at meetings |
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| The Art of Conversation |
- Adding PREPPI (a strategy to answer questions comfortably)
- Dealing with barriers and interruptions
- Sharpening Listening skills – characteristics of poor/good listener
- Listening exercise to develop the art of listening well
- Being aware of Question assumptions and difficult exchanges
- Smart Questions - sharpening questioning skills
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Dining Etiquete
Table manners stand out as one of the single most important benchmarks of etiquette. Disparate backgrounds, cultural differences, and family traditions make it challenging for many to adapt to American expectations. A review of table manners gives confidence by providing guidelines on what to do in this very public activity.
Guidelines for Dining
Organizing, conducting, and facilitating a meeting at the table
Essential tips and techniques - how to handle dining etiquette
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- Conducting and facilitating a business lunch
- General table manners and dining guidelines
- What to do when…ordering wine, handling tricky foods, paying, tipping, handling cutlery and finessing awkward situations and guests.
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Summary of Do’s and Don’ts
Differences between Social and Board Room etiquette
Final professional tips and Faux Pas to avoid
Personal stories shared; what to pitfalls to avoid in the Insurance world. |
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